Optimalisasi SOP Protokol dan Komunikasi Pimpinan melalui Penerapan Sistem E-Schedule Pimpinan di Pemerintah Kabupaten Lampung Barat
DOI:
https://doi.org/10.66052/nxwkxp39Keywords:
Standard Operating Procedures, Protocols, E-Schedule LeadersAbstract
This study aims to analyze the optimization of the implementation of the Standard Operating Procedures (SOP) of the Protocol and Leadership Communication Section through the implementation of the E-Schedule system in the West Lampung Regency Government. The research is motivated by problems in managing the leader's agenda, such as dynamic schedule changes, potential inpunctuality, and coordination across regional apparatus that is not optimal. This condition encourages the need to use digital systems to support the implementation of protocol SOPs more effectively. This study uses a descriptive qualitative approach with a case study method. Data was collected through interviews, observations, and documentation of the Head of the Protocol and Communication Section, implementing staff, system operators, and related parties. The selection of informants was carried out by purposive sampling. Data analysis includes data reduction, data presentation, and conclusion drawn. The results of the study show that the implementation of the E-Schedule system contributes positively to the optimization of the implementation of protocol SOPs, especially in improving the accuracy of schedule information, time efficiency, and work coordination. Supporting factors include the clarity of SOPs, human resource competence, and leadership support, while inhibiting factors include agenda dynamics, technical constraints, and coordination across regional apparatus. Overall, the E-Schedule is a strategic instrument in supporting the effectiveness of the implementation of SOPs.
Downloads
References
Farida, I., & Lestari, D. (2021). Digital governance and public sector innovation in local government. Journal of Public Administration Studies, 6(2), 85–96.
Prayitno, A. (2023). Manajemen keprotokolan dan efektivitas administrasi pemerintahan daerah. Jurnal Administrasi Publik, 14(1), 45–58.
Sabtian, R., & Natasha, L. (2023). Implementasi SOP dalam tata kelola keprotokolan pemerintahan. Jurnal Ilmu Pemerintahan, 9(2), 101–112.
Semarajana, I. K., Widanti, R., & Kartika, N. (2024). Kesiapan organisasi dalam implementasi sistem digital pemerintahan. Jurnal Reformasi Administrasi, 11(1), 33–47.
Susniwati, E., Kurniawati, T., & Susilawati, A. (2024). Reformasi birokrasi dan pemanfaatan teknologi informasi di sektor publik. Jurnal Administrasi Negara, 18(1), 1–14.
Syafriyani, D. (2023). Standar operasional prosedur sebagai instrumen akuntabilitas kinerja aparatur. Jurnal Kebijakan Publik, 12(3), 210–222.
Utami, R., & Marsigit. (2020). Penguatan kapasitas sumber daya manusia dalam transformasi digital. Jurnal Pendidikan dan Kebijakan, 5(2), 67–78.
Wijaya, A. (2023). Digitalisasi administrasi pemerintahan daerah dan peningkatan kualitas layanan publik. Jurnal E-Government, 7(1), 55–68.
Betancor, O., Hernández, A., & Rodríguez, J. (2024). Digital scheduling systems and organizational efficiency in public administration. Journal of Public Administration Research and Theory, 18(2), 145–160.
Bryson, J. M., Berry, F. S., & Yang, K. (2020). Strategic management in public administration: Aligning purposes, processes, and performance. Public Administration Review, 80(5), 749–760. https://doi.org/10.1111/puar.13104
Cai, H., Song, Y., & Wang, J. (2024). Electronic scheduling systems and coordination performance in public organizations. Government Information Quarterly, 41(1), 101–115. https://doi.org/10.1016/j.giq.2023.101845
Cordella, A., & Tempini, N. (2020). Digital transformation of public organizations: A critical perspective. Public Management Review, 22(3), 1–20. https://doi.org/10.1080/14719037.2019.1667808
Darmawan, A., Mustari, M., & Safitri, R. (2023). Peran keprotokolan dalam mendukung kinerja pimpinan pemerintahan daerah. Jurnal Administrasi Publik, 14(1), 55–68.
Dwiyanto, A. (2020). Reformasi birokrasi dan pelayanan publik di Indonesia. Gadjah Mada University Press.
Handayaningrat, S. (2021). Pengantar administrasi negara. Gunung Agung.
Heranita, & Akhmad, I. (2024). Kinerja bagian protokol dan komunikasi pimpinan daerah berbasis digital. Jurnal Governance, 9(2), 201–215.
Irfania, R., & Tjahjawati, S. (2022). Implementasi standar operasional prosedur dalam peningkatan kinerja organisasi publik. Jurnal Manajemen Publik, 7(1), 33–45.
Janssen, M., & van der Voort, H. (2020). Agile and adaptive governance in digital public administration. Government Information Quarterly, 37(3), 1–10. https://doi.org/10.1016/j.giq.2020.101439
Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002
Nurjayanti, R., Hatta, M., & Numberi, F. (2023). Keprotokolan dan komunikasi publik dalam tata kelola pemerintahan daerah. Jurnal Ilmu Pemerintahan, 11(2), 89–102.
Pradnyana Jaya, I. (2024). Manajemen keprotokolan dan citra pemerintah daerah di era digital. Jurnal Komunikasi Pemerintahan, 6(1), 1–14.
Prayitno, A. (2023). Tantangan implementasi e-government dalam birokrasi pemerintahan daerah. Jurnal Transformasi Digital, 5(2), 77–90.
Putra, R., Santoso, B., & Lestari, D. (2023). Peran SOP dalam peningkatan kinerja aparatur publik. Jurnal Administrasi Negara, 15(1), 25–40.
United Nations Department of Economic and Social Affairs. (2022). United Nations e-government survey 2022: The future of digital government. United Nations.
Creswell, J. W., & Poth, C. N. (2018). Qualitative inquiry and research design: Choosing among five approaches (4th ed.). SAGE Publications.
Yin, R. K. (2018). Case study research and applications: Design and methods (6th ed.). SAGE Publications.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Journal of Communication Science and Public Administration
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
